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Terms of sales

Terms of sales

of S. P. R. L. Servranx – Éditions et laboratoires – 23-25 rue G. Biot – 1050 Bruxelles – Belgique

Tél. 00 32 26 49 18 40 – No business BE 0450.834.719



 

Rights (© copyright)

This site is the property of the S. P. R. L.* Servranx in its entirety, as well as all the pendent rights. Reproduction in whole or in part is always subject to the permission of the owners. However, hypertext links to the site are permitted without specific requests.

Illustrations

The photographs illustrating the products are not contractual. In case of error, the S. P. R. L. Servranx will not be held responsible.

Offers and sales

a) Our conditions of sales and supply to consumer are subject to the Law dated 6 April 2010 on market practices and consumer protection (LPMC in short) as well as its implementing regulations, and orders under Article 139 of the Act - See: http://www.economie.fgov.be
b) This law stipulates among other things that the consumer has a right of withdrawal within 14 calendar days from receipt of the goods ordered.
c) At any time during the transaction, prices indications are net, including VAT, excluding shipping costs and payment fees and charges. Shipping fees are automatically calculated and added to the invoice. Any change in the amount of purchased items modifies the calculation of shipping costs.
d) Orders can be modified or canceled at any time before the final confirmation (sign in) made by the consumer.
e) Refused deliveries of goods under the right of withdrawal of the consumer must be returned to seller before refund. They must be returned to the seller in perfect condition, in their original packaging, without any tampering or damage and it may not carry any other marking than the origial information requested by the owner of the mark at the time of their manufacture. These goods may not have been used.
f) Reimbursement of refused goods under the right of withdrawal of the consumer will be based on the net price indicated on the invoice issued to the consumer. Shipping costs and bank transfer charges are not reimbursed.
g) The cost of reimbursement (remittances, money transfers of any kind, issuing of payment vouchers or cheques, etc.) are paid by the party (consumer) requiring such refund.
h) Every order signed in by the consumer constitutes full and unconditional agreement of the consumer under the terms and conditions of supply and sale of S. P. R. L. Servranx.
See : http://www.economie.fgov.be

Order

The automatic registration systems are considered as a proof of the type, the content and the date of the order. The S. P. R. L. Servranx confirms the order to the e-mail address provided by the customer. The informations provided by the purchaser to obtain the successful delivery of the goods are subject to his full responsibility.

Item availability

The majority of our products displayed on the commercial site is available at the sales counter at our office in Brussels, Belgium.

Delivery

The S. P. R. L. Servranx undertakes to deliver as soon as possible to its carrier all items ordered by the buyer. The carrier is responsible for delivery to the shipping address provided by the buyer. Furthermore, regarding deliveries outside the European Union, the customer agrees to pay all taxes due on importation of products, customs duties, value added tax and all other taxes due under laws applicable in the country of receipt of the order. Delivery will be made by Post on a/ normal postage parcels, b/ priority, c/ registered or not, or by UPS (United Parcel Service) a/ Standard or b/ Expedited (USA only) according to the customer's choice and subject to availability in the country of destination.

Every effort is made to ensure that orders arrive in good condition and in time considered normal. The delays of the carrier do not engage the responsibility of the seller and are not entitled to any refund whatsoever for damages or neither interests.

Are considered force majeure excusing the seller from performing its obligation to deliver : war, riot, fire, strikes, accidents and the impossibility for the seller of being supplied.

The goods are delivered at buyers risk and expense. The buyer will check the parcel upon arrival and he has 48 hours to file in a claim with the carrier in case of partial loss or deterioration of seller's shipment. When accepting delivery of technicals produtcs, the buyer shall ensure its perfect fuctionning and read its working instructions provided with its delivery. In case of defect, the buyer shall notify the seller within 4 working days.

For reasons of availability or size, an order can be delivered in several parcels. The buyer only pays for one delivery. If the buyer wants to split the delivery on differents adresses, he will then place as many orders as required by his delivery requests.

Price

The prices of all products are net, in Euro currency, including VAT, excluding shipping. They are subject to changes at any time without notice. The goods are invoiced (billed) in euro currency based on the prices listed on the site at the time of the order. An invoice is included in each parcel. If any discrepancy appeared in a price the buyer and seller will use the last official price list published by S. P. R. L. Servranx on its e-commercial site. The final price of the order includes net commodity prices, VAT included, as well as the price, including VAT, of all services related to the delivery of the goods, handling and packaging included.

VAT (value added tax)

The rules are set by the European Union.

1/ Delivery to a European Union country : a) if the buyer is not registered to a VAT governmental office : the invoice will be issued with Belgian VAT included ; b) if the buyer is registered to a VAT governmental office : the invoice will be issued VAT excluded provided buyer's VAT registry number is referenced.
2/ Delivery to an extra European Union country : the invoice will be issued VAT excluded.

Payment

Goods are paid prior to delivery.
On our Servranx.com e-commercial site, buyers may use credit cards to pay on line safely through two major banking companies i.e. Ogone and Paypal, both hosted on Servranx.com. Buyers payment confirms the signing in of the order.
S. P. R. L. Servranx will issue an automatic e-mail confirming the status of buyer’s order.
If buyer’s payment is refused, his order will be considered as void, but the buyer will at any time be able to refered to its order for any further modification or any payment by other means. This status will be confirmed by an automatic e-mail to the buyer’s e-mail adress provided.

S. P. R. L. Servranx reserves the right to refuse any transaction with anyone with an unresolved dispute.
The refund of a payment via PayPal or Ogone causing significant costs will not be accepted if the error was due to the buyer, unless he accepts to take bank and transfer costs in charge. The buyer may also accept a credit voucher covering the full prices of the goods ordered to be deducted from future orders.

In case of payment by a bank transfert at buyer's costs and expences, the order will be shipped upon receipt of such payment.
In case of payment by cheque (France only), the order will be shipped upon receipt of such payment.

Disputes

Our commercial activity is subject to Belgian law. SPRL Servranx can not be held liable for damages of any kind, whether tangible or intangible property, which could result from improper handling of the products sold. SPRL Servranx can not be held liable for changes brought to products by decision of the makers or suppliers.

Responsibility for SPRL Servranx will, in any case, not exceed the amount of the order and SPRL Servranx cannot be blamed for simple errors that may occur despite all the precautions taken in the presentation of products. In case of problem of any kind, the buyer has the option, before any legal action to seek an amicable solution with the help of a professional association for the industry, a consumer association or other counsel of his choice.

During the search for an amicable solution to any problem the normal warranty is kept into effect both ways between the seller who will honor his given guaranties and the buyer  to honor its financial commitments to the seller.

Complaints or disputes, which must be submitted in writing within eight days, will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain these situations. In case of dispute, the customer should first contact the company to find an amicable solution. (Customer Service - Tel: + 32 2 649 18 40, Monday to Friday or e-mail to info@servranx.com.). Otherwise, the Commercial Court of Brussels shall have exclusive jurisdiction, regardless of the place of delivery and method of payment accepted. In all cases, the SPRL Servranx can not be held responsible for non-compliance with regulations and laws in force in the receiving country, the responsibility of the SPRL Servranx is always limited to the value of the product in question on the date of sale. If the buyer goes to court, he must do so in a "short time" after the discovery of the defect.

Legal Information

The gathering of information about the buyer is necessary to insure safe delivery of the goods and to issue correct invoicing and commercial warranties. Default in such transmission make the order void. According to Law, the customer has free access to these informations and may modify, rectify and delete his data at any time. The customer is therefore asked to contact PSRL Servranx : info@servranx.com
 

The order

The placing of an order to the BVBA Servranx implies agreement on all points above.

* S.P.R.L. : société privée à responsabilité limitée (equivalent to "Ltd. Co.").